When you book with us, we hold that time entirely for you. Your practitioner prepares in advance — reviewing your history, thinking through your plan, making sure your session is ready to do real work from the moment you walk in. That preparation starts well before you arrive.
We ask that you treat your appointment time with the same care we do.
New patients: 48 hours’ (2 business days) notice is required to cancel or reschedule.
Follow-up patients: 24 hours’ (1 business day) notice is required.
Cancellations made outside these windows for any reason or missed appointments will be charged the full consultation fee to the card on file. Cancellations received after 5pm, on weekends, or on public holidays are counted from the next business day.
New patient booking deposits are non-refundable if you cancel or reschedule with less than 48 hours’ notice.
We know that life happens. If something comes up, please contact us as soon as you can. The earlier we know the better chance we have of offering your spot to someone on the waitlist who needs it.
Thank you for being part of this community and for helping us care for everyone in it.